Effective October 9, 2026. Kavessio currently offers delivery to the United States. All prices and thresholds below are in USD.

The free-shipping threshold uses the merchandise subtotal after discounts, excluding shipping and taxes. The services actually available for your address are shown at checkout.

Preparation and transport are separate

Preparation and carrier transport are separate stages. The combined window adds the two stages together and is an estimate, not a guaranteed delivery date.

Processing and transit

Allow 5–10 business days for order processing before dispatch. Standard US transit is estimated at 10–15 business days after dispatch. These are separate stages and add together, giving an estimated 15–25 business days from processing through delivery. Business days exclude weekends and applicable public holidays.

Expedited service is available at the stated fee where shown at checkout, but we do not promise an unconfirmed delivery date or transit period. Contact us before ordering if timing is essential. Estimates are not guarantees; carrier delays, severe weather, customs processing and holiday demand can affect delivery.

Tracking your order

When a shipment is dispatched and tracking is available, the order’s shipment information will be provided through the order notification or status page. A newly created tracking number may take time to show carrier movement. Contact us with your order number if tracking is unavailable or does not progress as expected.

Addresses, changes and cancellations

Please provide a complete, accurate delivery address. Email us promptly if you notice an error or need to cancel. We will check the order’s status; a change or cancellation cannot be guaranteed once processing or shipment has started. If an incorrect address causes a failed delivery, contact us to discuss the available options and any applicable reshipment cost before further action.

Delayed, lost or damaged parcels

If a parcel appears delayed or lost, contact us so we can review tracking and request a carrier investigation where available. If your item arrives damaged or incorrect, retain the packaging and send a description and clear photos if possible. We will assess the issue and discuss an appropriate remedy under our return policy and applicable law. We do not treat a carrier scan alone as a reason to ignore a reported delivery problem.

Taxes and other charges

Applicable taxes or duties collected by the store are displayed at checkout. Import charges, if any, depend on the shipment and applicable rules; we do not promise that every shipment is free of such charges. Contact us before purchase if you need clarification. Nothing in this policy limits mandatory consumer rights.

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Effective October 9, 2026. You may request a return within 30 days after receiving your order. Please email service@kavessio.com before sending any item back.

Return eligibility

For a change-of-mind return, the item should be unused, clean, in its original condition and returned with the packaging and components received. Include your order number or proof of purchase. Used cleaning or grooming items may not be suitable for a discretionary hygiene-related return, but this does not remove your rights for a defective, damaged or incorrectly supplied product.

Keep the item safely while we review the request. Do not send unrelated accessories or personal items. If you are unsure whether your item qualifies, describe its condition in your request so we can provide instructions.

How to request a return

1. Email within 30 days of receipt with your order number, product name, reason and condition.
2. For a defect, damage or an incorrect item, include a clear description and photos where possible.
3. Wait for instructions, then package the item securely and send it to the confirmed return address.
4. Keep proof of posting and tracking until the return and refund are resolved.

Default return address

Shanghai Youchongxing Network Technology Co., Ltd.
1st Floor, No. 1 Yewang Highway, Yexie Town, Songjiang District, Shanghai, China

Returns are sent to China. For a personal-reason return, you are responsible for return postage, including any applicable international return cost. Please obtain instructions first so the parcel can be identified and processed. This address is not a walk-in customer-service location.

Damaged, defective or incorrect items

Contact us when you discover an issue. We will review the facts and discuss a suitable remedy, which may include replacement, repair where appropriate or refund. Responsibility for return shipping for such issues will be determined according to the circumstances and applicable law; do not incur a shipping cost before receiving instructions. The 30-day discretionary return window does not shorten mandatory legal rights.

Refunds and timing

After we receive the return, we will inspect it and process an approved refund within 10 business days. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain if a return cannot be approved or if a deduction is legally permitted; we do not impose an undisclosed automatic restocking fee.

Original shipping fees are not normally refunded for a personal-reason return unless required by law. Refund treatment for defective or incorrect items follows the agreed remedy and applicable law.

Exchanges and cancellation

Contact us about an exchange before returning an item so we can check the available options. Email cancellation requests promptly; we cannot guarantee cancellation after processing or dispatch. If an order has already shipped, the return process may apply. This policy preserves mandatory rights in your place of residence.

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Effective October 9, 2026. Shanghai Youchongxing Network Technology Co., Ltd. operates Kavessio and is responsible for the personal information we process to run this store. Our contact details appear below.

Information and sources

We receive information you provide when you place an order, create an account, contact support, request a return or subscribe to emails. This can include your name, contact details, delivery and billing addresses, order history and the contents of your communications. Payment providers process payment details; do not send full card numbers by email or through the contact form.

Shopify and the services used to operate the store can collect device and usage information, such as browser type, IP address, pages visited and shopping-session events, through cookies and similar technologies. We may also receive shipment updates, payment confirmations and support information from providers involved in an order. The information collected depends on the feature you use and your privacy choices.

Why we use information

We use information to accept and fulfil orders, take payments, provide delivery updates, handle customer support and returns, maintain accounts, prevent fraud, secure the store, keep necessary business records and comply with legal obligations. If you subscribe or otherwise give the necessary permission, we use your contact details for marketing communications. Where consent or another legal basis is required, we follow the applicable rules. You can withdraw optional consent without affecting prior lawful processing.

Providers and sharing

Shopify hosts the store. Payment, fulfilment, shipping, communications and technical providers may receive the information necessary for their role. We may disclose information when required by valid legal process, to protect legitimate rights and security, or as part of a lawful business transfer. We do not state that every listed provider category is active for every visitor or order.

If advertising or enhanced Shopify features are enabled, related data processing and any applicable sale, sharing or targeted-advertising choices follow the settings and notices for those features. The Privacy Choices page provides Shopify’s available opt-out mechanism. No inherited TikTok pixel has been intentionally retained in the Kavessio theme.

Cookies and marketing choices

Essential technologies support functions such as checkout, security and remembering the cart. Optional analytics or advertising technologies, where enabled, are subject to the available consent settings and applicable law. Use the store’s privacy controls when displayed and your browser’s cookie settings. Blocking essential cookies may affect shopping functions.

Unsubscribe from promotional email using its unsubscribe link or contact us. Order and service messages may still be sent when needed to complete a transaction. Where applicable, Global Privacy Control signals are handled through Shopify’s privacy features. For an account-specific request, contact us as well as using the browser control.

Retention, security and international processing

We retain information for as long as needed for the purpose for which it was collected, including order fulfilment, support, legal recordkeeping and resolving disputes. We do not use a single arbitrary retention period for every category. Information may be processed in China and in other countries where Shopify or relevant providers operate. Applicable safeguards are used where required for international transfers.

We use reasonable organisational and technical measures, but no website or transmission can be guaranteed completely secure. Keep your account credentials private and avoid sending unnecessary sensitive information through ordinary email.

Your rights and requests

Depending on your location, you may have rights to know or access your data, correct inaccuracies, request deletion, receive a portable copy, restrict or object to processing, withdraw consent, or opt out of sale, sharing or targeted advertising where applicable. Email us with the subject “Privacy request”. We may verify identity proportionately before acting. Where permitted, an authorised agent may submit a request with evidence of authority. We will respond within applicable legal time limits and will not discriminate against you for exercising a right.

If you disagree with a response, contact us to request review. You may also complain to the relevant data-protection authority. Shopify may separately control certain processing; see Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal for its practices and request channels.

Children and changes

This store is intended for adult shoppers, not for children to submit personal information. If a child has provided information, a parent or guardian can contact us to request appropriate action. We may update this notice as our services or legal requirements change. The effective date will be updated, and further notice provided when required.

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Effective October 9, 2026. Kavessio is operated by Shanghai Youchongxing Network Technology Co., Ltd.. These terms govern use of our online store and orders placed through it, together with the policies linked below.

Using the store

Use the store lawfully and provide accurate information when ordering or contacting us. You must be old enough to enter a binding purchase agreement under the law that applies to you. Keep account credentials secure. Do not interfere with store security, submit fraudulent orders, misuse another person’s information or use store content for unlawful activity.

Products and illustrations

Our collection concerns pet-cleaning and household-cleaning tools. Product and lifestyle images are AI-generated design illustrations, not verified photographs of supplied items. Background props are not included. Do not infer dimensions, materials, certification, package contents or fitting compatibility from an illustration. Confirm the specifications relevant to your use before ordering.

Follow the instructions supplied with an item. Use pet tools gently, supervise use and keep tools and loose bags away from unsupervised pets and children. Household fur-removal tools are not for grooming an animal. These tools are not veterinary treatment; consult a qualified professional for skin irritation, difficult matting or a medical concern.

Prices, payment and orders

Prices are in USD. Applicable shipping charges and taxes are displayed at checkout. A discount applies according to its stated conditions and does not automatically reduce the free-shipping threshold before the merchandise discount is calculated. We do not intentionally add an undisclosed fee after checkout.

Submitting an order is a request to purchase. An automated receipt confirms submission; fulfilment remains subject to payment, item availability and order review. If a genuine pricing or availability error prevents fulfilment, we will contact you and provide an appropriate cancellation or refund rather than silently substituting an item. We may refuse fraudulent or unlawful orders where permitted by law.

Delivery, changes and returns

Delivery is currently offered to the United States. Review our Shipping Policy for fees and the separate processing and transit periods. Estimated delivery times are not guaranteed arrival dates. Contact us promptly about address changes or cancellation; we cannot guarantee changes once an order is processing or shipped.

Our Return Policy provides a 30-day return-request window after receipt and explains eligibility, return postage and refunds. Approved refunds are processed within 10 business days after the returned item is received and inspected, with additional bank posting time possible. These discretionary procedures do not replace mandatory consumer remedies.

Content and third-party services

The store’s original branding and content are protected by applicable intellectual-property law. You may use the store for personal shopping; copying store content for unrelated commercial use requires permission or another lawful basis. Third-party links and services have their own terms. A link does not automatically mean we endorse every statement on that site.

We aim to keep information useful and accurate. If you see an error, contact us so we can review it. We may update product listings and website content, but a later change does not retrospectively remove rights attached to an accepted order.

Privacy and responsibility

Our Privacy Policy explains how personal information is handled. No limitation in these terms excludes liability or a remedy that cannot lawfully be excluded, including mandatory rights relating to defective goods or legally protected losses. You remain responsible for following safe-use instructions and choosing an item appropriate to the intended task.

Applicable law and disputes

These terms are governed by the laws of the People’s Republic of China, subject to any mandatory consumer protections that apply in your place of residence. Where legally permitted, disputes may be brought before a competent court at the company’s location in Shanghai. This clause does not remove a consumer’s mandatory right to use another competent court or remedy. Please contact us first so we can try to resolve an issue directly.

Updates and contact

We may revise these terms for future use of the store. The effective date identifies the current version; material changes will be communicated where required. Questions about a product, order or these terms can be sent to the contact below.

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Keep your order details close, and follow the shipment information provided with your order. A dispatch notification and the carrier’s tracking record explain different parts of the journey.

Three ways to check an order

1. Open your order confirmation. Use the “View your order” or order status link in the email sent after purchase. Keep this link private because it can contain information about your order.
2. Check your shipment notification. When tracking is available after dispatch, open the tracking link or use the supplied tracking number on the named carrier’s official website.
3. Review your customer account. If accounts are available, sign in with the email used at checkout to view your order history and available shipment information.

Preparation is not carrier transport

Allow 5–10 business days for preparation after order/payment confirmation, subject to any needed information. Standard carrier transport is estimated at 10–15 business days after dispatch. The combined standard planning window is 15–25 business days. These estimates are not guaranteed arrival dates. See the Shipping Policy for full details.

If a tracking number has no movement

A newly created shipping label may appear before the carrier records its first scan. Check again using the official carrier link. If the record remains unclear or the expected planning window has passed, contact us with your order number and the information you see. We will review available tracking details and request a carrier investigation where appropriate.

If a parcel is marked delivered

Check the address on your order, the carrier’s delivery notes, safe locations and building reception where relevant. If you still cannot locate the parcel, let us know promptly. We will assess the report; a delivery scan alone does not resolve every delivery concern.

Need help locating your confirmation?

Look in your spam or junk folder and confirm which email you used at checkout. Write to service@kavessio.com with your order number if available, checkout email and question. Never send a full payment card number, password or sign-in code.

If you need to change an order, tell us as soon as possible. The available options depend on whether preparation or dispatch has already begun.

Send a clear request

Email service@kavessio.com with your order number, the email used at checkout and the exact change you need. If correcting an address, provide the complete revised address. Do not include payment card details or passwords.

Before processing or dispatch

We will review the order status and confirm whether a cancellation, address correction or other amendment can be made. Sending a request does not itself cancel or alter an order. Wait for our confirmation before placing a replacement order or assuming the original order has changed.

Once an order is in progress

Changes and cancellations cannot be guaranteed once processing or shipment has started. A carrier may be unable to redirect a parcel. If the order has already left, we will explain the available options, including the applicable return process after receipt.

Incorrect delivery details

Check delivery details carefully before completing checkout. If an incorrect address leads to a failed delivery, contact us to discuss the next steps and any applicable reshipment costs before further action. See the Shipping Policy.

Items, quantities and discounts

If you want a different item or quantity, ask us to review the order rather than assuming it can be edited. Pricing, discounts and delivery eligibility depend on the final confirmed order. We do not promise that a promotion will apply retrospectively.

After receiving an order

For a return request, email us within 30 days of receiving your order and obtain instructions before shipping anything back. If goods arrive damaged or incorrect, provide a description and clear photos where possible. The Return Policy sets out eligibility and procedure. Mandatory consumer rights remain unaffected.

A useful cleaning routine starts with the right task and a suitable tool. The supplied instructions for the actual item take priority over general guidance, and product appearance alone cannot confirm suitability.

Before using a tool

• Inspect the item for loose, worn or damaged parts.
• Confirm compatibility with the coat, paw opening, household surface or bathroom fitting.
• Keep your care area prepared and give your pet space to settle.
• Keep cleaning equipment out of reach when it is not being used.

Coat care

Introduce a brush, glove or comb slowly. Work in short sessions with light pressure, avoid sensitive areas and never force a tool through a tight knot. Stop if your pet becomes uncomfortable or the skin appears irritated. Ask a qualified groomer or veterinarian when your pet’s needs require professional advice.

Paws and bath time

Check paw-cup fit before use; never force a paw into an opening. Inspect sprayer fittings before connecting them, provide stable footing and use water at a comfortable temperature. Keep water away from eyes, ears and nose. Have a towel ready and dry gently.

Household surfaces

Read fabric and rug care labels, then test an inconspicuous area. Use light pressure and stop if a fabric catches, a loop snags or the surface changes. Keep tools used around litter or waste separate from those used directly on your pet.

Cleaning and storage

Remove collected hair or residue carefully. Follow the supplied washing guidance instead of assuming every component can be immersed or machine washed. Allow suitable wet items to dry fully before storage and inspect them again before the next use.

Understanding our images

Our product and lifestyle pictures are original AI-generated design illustrations, not verified photographs of supplied items. Background props are not included. Confirm exact specifications, supplied contents and compatibility with us before ordering.

Choosing help

Visit How to Choose for the differences between our tool categories, or contact the care desk with the product name and intended task. Avoid sending unnecessary personal information.